WFP: Business Support Assistant Job 2019
ABOUT WFP
United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.
Brief description of WFP in Uganda
WFP delivers food assistance in emergencies and work with communities to improve nutrition and build resilience. WFP provides life-saving food assistance and livelihood opportunities to refugees in Uganda. In addition, WFP assists the most vulnerable people in Karamoja with food and nutrition assistance. Finally, WFP works with smallholder farmers and links them to markets.
As Uganda strives to achieve Zero Hunger by 2030 and become a middle-income country by 2040, WFP is also assessing its relevance and repositioning its role in Uganda.
ARE YOU UP TO THE CHALLENGE?
We are seeking qualified individuals for the position of Business Support Assistant (Community Engagement &Compliants Management), SC4 – 2 Positions to be based in Isingiro. Selected candidates will be employed on Service Contract
ORGANIZATIONAL CONTEXT
Mbarara Field Office urgently requires the services of two (2) Business Support Assistants – Programme; Community Engagement and Complaints Management positions in Isingiro Office to support the teams in community engagement, partnerships and complaints handling while engaging with communities and partners.
JOB PURPOSE
To deliver standard business support processes for a specific professional area of work, to facilitate effective service delivery.
KEY ACCOUNTABILITIES (not all-inclusive)
Under direct supervision of the Programme Policy Officer – Team Leader, the Business Support Assistant-Community Engagement and Complaints Management will perform the following duties but not limited to:
- Respond to complaints and queries raised and escalate them where appropriate to management, to provide timely and accurate feedback to the persons of concern (PoCs).
- Analyze, categorize and consolidate information about complaints received and issues raised Interact with relevant units within WFP, partners and government to follow up on complaints.
- Provide regular updates on complaints and feedback from PoCs and share with the Team Leader to share with Area Office; focal persons, management, and key partners.
- Lead in community engagement and communication for development among PoCs and partners.
- Support in identifying issues arising from/needs of external parties; cooperating partners and other key partners and respond appropriately and escalate to management as applicable.
- Contribute to strengthening of partnerships at the Satellite Office level by ensuring WFP is represented in community engagements organized partners (in addition to the WFP organized).
- Take responsibility for the maintenance of set standard systems and files, to ensure information is accurate and readily available for the function.
- Work closely with a variety of individuals in community engagement, taking on feedback where appropriate to assist in business support delivery for staff.
- Manage and keep updated a Complaint & Feedback Mechanism (CFM) Focal Points Network. Send weekly status reports on complaints received and feedback given;
- Support processing and managing routine administrative in various functional areas, to contribute to the effective and timely management of resources
- Co-ordinate with Senior Communications Associate and Programme Associate on weekly community engagement plans and make travel arrangements for the teams in liaison with the admin unit.
- And any other duties assigned.
STANDARD MINIMUM QUALIFICATIONS
Qualification.
A Bachelor’s degree in Social Work and Social Administration, Social Sciences, Development Studies, Education, Rural development or any other related field, obtained from a recognized institution.
Experience
At least 2 years working experience in a Field setting with experience in Partner, Community and Beneficiary Engagement.
Highly proficient in the use of office equipment and computer software packages, such as Microsoft Word.
Knowledge of work routines and methods to complete processes under minimal supervision.
The jobholder uses tact and courtesy to give and receive information to a wide range of individuals.
Ability to attend to complaints, track them, escalate where needed and give feedback to the satisfaction of the clients.
Has contributed to implementation of programmes.
Has observed or assisted with policy discussions.
Languages
Fluency in both oral and written English; Sound knowledge of regional local dialects is very desirable4Ps CORE ORGANISATIONAL CAPABILITIES
Purpose
- Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
- Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
- Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
- Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.
People
- Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities.
- Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
- Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
- Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.
Performance
- Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
- Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
- Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
- Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
Partnership
- Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
- Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
- Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
- Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
DEADLINE FOR APPLICATIONS: 13th August 2019