MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: The Quantitative Research Analyst -Business Intelligence Division will provide a deep understanding of market drivers, opportunities and risks in order to create and maintain a competitive advantage and develop brand equity through quantitative research and market modeling
Key Duties and Responsibilities:
- Conduct both desk and consumer survey data analysis and reporting as business operation dictate from time to time
- Analyze raw data, write and interpret research reports for internal studies and summarize external ones
- Set research data analysis guidelines in compliance with tested leading practices.
- Identify and apply new global tools, methods and approaches in market research
- Review questionnaires and other research tools and ensure compliance with tested leading practices.
- Interpret research findings and distil key highlights from survey results. Present research findings to user departments/divisions/units as required.
- Conduct regular reviews of all data sources and suppliers to ensure quality control.
- Creates and updates comprehensive industry, competitor and customer models including, but not limited to, market share, growth projections and trends, and market forces.
- Review trends in the telecommunications industry and provide insight into issues and events that could be factored into the business planning process as it affects MTN Uganda operations and services.
- Develop forecasts for business planning, inventory decisions and network capacity planning
- Identify information needs and research requirements and ultimately conduct market research to provide actionable information to drive revenue, profitability and customer satisfaction.
- Conduct market and customer analysis review on MTN products via primary and secondary data information sources.
- Build analytical tools/models for use in the formulation of research analysis
- Provide geographical analysis and support about the needs and behavior of the customer, trade and traffic patterns
- Manage competition benchmarking and geospatial analysis to highlight stronghold areas, (areas that require immediate attention, areas where competition aggressiveness is observed) and carry out all necessary measures to maintain /enhance our strength.
- Integrate and analyze market research data, official statistics to adequately profile the market at both national and decentralized levels (territories, regions, circuits, etc)
- Liaise with various national and local governmental agencies, research institutions and other organizations to access secondary data for a robust geo-marketing capability
- Provide in-depth understanding of regional operational and financial performance
Qualifications, Skills and Experience:
- The ideal applicant for the MTN Uganda Quantitative Research Analyst -Business Intelligence Division job must hold a Bachelor’s degree in Finance /Social Sciences, Economics/ Statistics/Mathematics/Computer Science and/or Business Management
- Work experience in a research or consultancy environment will be an added advantage
- Three years of experience conducting primary research for market segmentation studies, applying research
- methodologies in gathering market and customer insights that inform products/services value
- propositions and customer segment strategies
- Experience in application of statistics, operations research, econometric modeling advantageous
- Statistical methodologies and techniques
- Demonstrated awareness of what information is relevant and how it drives and affects current
- and future corporate strategies and overall goal(s) is also required.
- Good Interpersonal Skills and Initiative
- Ability to drive cross functional projects
- Able to work under pressure
- Good Communication and presentation Skills
- Time management
Trainings & Knowledge
- Project management
- Statistical modeling and multivariate analysis
- Complex market research
- Forecasting techniques
- Advanced statistical software skills (SPSS, SAS, SPAD, etc)
- Requires keeping abreast of trends on Data and Analytics as well as data visualization trends in the market.
- Ability to organize time and meet deadlines
- Good interpersonal communication skills.
NB: Please note that presentation of false academic documents and certification will lead to criminal prosecution.
How to Apply
All suitably qualified and interested candidates should email their Job Applications with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview), recent pay-slip and copy of driving permit to ugrecruitment.UG@mtn.com, Please use this format in the Subject Line i.e. Quantitative Research Analyst -Surname First Name-current Dept.
NB: Only successful candidates will be contacted.
Deadline: 20th December 2019