Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary: Leverage and optimise people, resources, channels, business and risk controls in line with market potential, to maximise business growth, retention and profitability targets for the Region
Key Duties and Responsibilities:
- Drive service excellence in the Region by planning, continuous monitoring, enforcement of all SLAs, service standards and service initiatives with the Bank
- Forecast and plan service demand by taking into account resources, market demands, structure, cost, operational risk and system capabilities for the region
- Drive and manage the delivery of a multi-channel sales and service strategy across the region to attract, grow and retain quality personal and SME business
- Optimize revenue streams and focus market management efforts to grow revenue
- Keep abreast of local market dynamics; identify changes, risks and opportunities
- Run business, control, coordinate activities, adherence to set guidelines, job descriptions, governance and execution
- Monitor and manage complete regulatory compliance in the region
- Create a people centric culture, understanding the people impact on customer satisfaction measures and bottom line gainPlan and manage staff capacity for the Region
- Lead the region in implementing strategic people initiatives and inspire Branch managers to take action
Qualifications, Skills and Experience:
- The ideal applicant must hold a Bachelor of Commerce degree from a recognized university
- Masters degree in a Business related field an added advantage
- At least five years managerial experience in a financial environment
- Leadership and management skills a pre-requisite
- Knowledge/Technical Skills/Expertise
- Clearly understands the strategy, vision and culture of SBU
- Understanding of competitor activity, drivers, products, strengths, vulnerabilities, market share, customer base and improves own Region’s strategies and tactics
- Thorough understanding of market management and market segmentation
- Sound knowledge of distribution channels
- Sound knowledge of branch transaction processes
- Sound knowledge of the Code of Banking Practise
- Thorough understanding of business and financial management principles and practices
How to Apply
All candidates are strongly encouraged to apply online at the link below.