Organization: True North Consult Ltd
Duty Station: Kampala, Uganda
Reports to: Front Office Head / Branch Operations ManagerTrue North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali. We are sourcing for a qualified and competent individual to fill the following key position for one of our Clients, a regional Commercial Bank with
branches across the country.
Job Summary: The Customer Care Executive attends to
customer queries, requests, instructions, suggestions/service feedback and
disseminates information on bank products to both existing and potential
customers to ensure effective address of their needs and an excellent customer experience.
Key Duties and Responsibilities:·
Ordering and issuance of customer ATM cards and
VISA cards.·
Handling of customers’ balance requisitions
processing and printing of requested interim and cycle statements·
Ordering and issuance of cheque books·
Handling customer queries·
IBR confirmations (TTS SWIFTS EFTS AND RTGS)·
Money transfers·
Forex rates adjustments on the forex board·
Effecting stop payments·
Provide account balances to customers upon
proper identification·
Reporting stolen/misplaced ATM cards to ATM
centre and any other duties allocated to you by your supervisors.
Qualifications, Skills and Experience:·
The applicant must hold a Bachelor’s Degree·
Certificate in Customer care and/or Marketing·
Interpersonal competencies:·
Passionate about service and dealing with
customers, excellent communication skills, Product knowledge, Problem solving skills, positive language, listening Skills, professionalism, ability to sell and positively influence customersPlease e-mail the following as a single document to cce@truenorthafrica.com; 1. An application letter outlining your suitability for the position 2. Your current CV 3. Copies of your academic qualifications
Deadline: 16th December 2019